FAQs
RETURNS
Returns are accepted within 7 days of delivery. Item must be in new condition as it was delivered. Refund for purchased item only will be issued once return has been received and inspected. Buyer is responsible for return shipping. Please email info@ddcandco.com with any questions.
DAMAGED ITEMS
Please let us know within 3 days of receiving your item if it is damaged. Please send pictures of the damage to info@ddcandco.com. We will provide a full refund or replace the item if possible.
CUSTOM ORDERS
We can do custom orders on rugs and chairs. Let us know hat design you are interested in by emailing us at info@ddcandco.com for more information.
TRADE PROGRAM
If you are a licensed interior designer, architect, set designer and stager, home developer and hospitality professional, you can benefit from great discounts at DDC & CO. You can email us at info@ddcandco.com for more information.
MATERIALS AND CARE
CARE & USE
Most of our products are designed for both indoor and covered outdoor spaces. It is advisable to always store them in the shade or cover them with the provided liners when not in use. We manufacture liners for all our pieces.
FRAMES
Most of our chairs are constructed with a steel frame coated with powder paint to provide greater resistance in outdoor environments. While our products are durable, the lifespan of the finish on the frame will depend on the environment conditions where they are used. In case of dents or scratches, we recommend applying anticorrosive paint of a similar color to the affected area. Stainless steel frames can be custom-made upon request.
WEAVES
Our chairs are woven in a wide range of patterns and materials, each with unique characteristics that require specific care according to the material.
SYNTHETIC
Synthetic cord weaving is suitable for both indoor and covered outdoor. To extend the product's lifespan, we advise protecting it from the sun using our covers or keeping it in the shade when not in use. The fabric can be cleaned and maintained with a damp cloth or by applying silicone with UV protection. For deep cleaning, a high-pressure water gun is recommended. Over time and exposure to UV rays, colors may fade.
CABUYA
We call our braided polyester cord "Cabuya". Cabuya is recommended for indoor and covered outdoor use. Colors may fade over time with exposure to UV rays.
WICKER & YARE
Our wicker finishes are treated with transparent varnish to enhance product resistance in outdoor conditions. This product is recommended for indoor use.
GUINEO & CIENAGUERO CORD
Guineo fiber and Cienaguero Cord are materials recommended only for indoor use.
UPHOLSTRY
Some of our models are available in upholstered versions, using different types of fabrics according to project, home, indoor, or outdoor requirements.
WOOD
Solid wood is a living material that will be affected by light, temperature, and humidity conditions. Regular maintenance increases the natural durability of wood, so we recommend protecting it from continuous exposure to UV rays.
SLIDES & ARMS
All our slides and wooden arms are made of teak wood.
STACKING
Some of our pieces are designed to be stacked. It is important to do this correctly and with caution to avoid damage to the fabric and paint.
PRODUCT DISCLAIMER
All Tucurinca products are crafted using artisanal techniques, so minor imperfections may exist. Colors may vary between production batches. None of the above aspects are considered defects, as long as they do not interfere with the quality and functionality of the product.
PRODUCT UNPACKING
Products should be unpacked carefully to prevent damage.